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Fair Use Policy (FUP)

As part of our commitment to providing a high-quality, fast and reliable service, Survalyzer has a Fair Use Policy (FUP) for its Public API, specifically:

Entity Monitoring

The FUP contains guidelines for customers’ use of the Public API to ensure that each customer has a consistently high-quality experience. Survalyzer takes measures to ensure usage is within reasonable parameters and in accordance with the subscription.

Why do we have a Fair Use Policy?

Survalyzer offers a multi-tenant service. This means that our products are used concurrently by a number of subscribers. If a single customer places very high demands on the service then it is possible that this will affect the experience for other users.

The vast majority of our customers use their service considerately and their usage levels during peak hours don’t disproportionately affect the shared network and service capacity. Even though only a very small number of our customers may use the service inappropriately, their activity has the potential to affect the service for others.

Our Fair Use Policy manages the inappropriate use and makes sure the service can be used fairly by everyone.

The Fair Use Policy

Usage of the Public API is monitored on a continuous basis. Only customers that consistently generate exceptionally high load over a sustained period of time will be affected by Survalyzers’ FUP.

This is currently defined as per the limits detailed below, although Survalyzer reserves the right to amend these limits from time to time.

  • Calls per tenant per day: 500
  • Data received per tenant per day: 500 MB

If a customer repeatedly exceeds this FUP, then Survalyzer reserves the right to restrict service or levy charges for excessive usage.

We will notify the customer when they begin to exceed these FUP limits, in order for them to be aware of the issue and take action to manage better the situation.

Extenuating Circumstances

Survalyzer understands that customers will occasionally have very high volumes of traffic outside of normal usage patterns. In those cases where this traffic can be predicted Survalyzer request to be informed with as much notice as possible to ensure that service delivery remains consistently high.

Changes to the Fair Use Policy

This Fair Use Policy may be updated from time to time, and the latest version of the document will be made available in this page.